Infor Integration

ViiBE is integrated into Infor ticketing platform.

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Empower your Infor experience with ViiBE

ViiBE Call

ViiBE Call

OutBound

ViiBE Report customers

ViiBE Video Report
from your Experts

outbound

Product Icon Final 33

ViiBE Video Report
from your Customers

inbound

All our features in Infor

Video calls, screen sharing, and much more seamlessly integrated into your Infor environment.

Infor ViiBE

Accessibility

For experts and for clients, ViiBE is without download and available on any device thanks to WebRTC technology. Join a ViiBE call by simply clicking on a link to enter the session.

Provide multi-channel support. Escalate any incidents through visual support for a quick and flawless resolution of your Work Orders and Incidents.

Convert more leads with ViiBE. Accompany your clients by co-browsing your website or performing technical demos.

Our data transfer is encrypted in TLS, the latest generation security protocol. ViiBE guarantees the integrity of your personal and professional data.​

Video Calls

Use the power of WebRTC to connect with your customers through video and audio, directly from Infor. The callee’s camera gives the expert an immersive view of the incident, the expert can see and control the intervention by choosing to analyze the scene via the front or the back camera.

Are your clients or experts not available? No worries, schedule a call that works for everyone. Expert agendas available directly in ViiBE and slots are automatically integrated within the expert’s and client’s calendars (Outlook or Google Calendar).

ViiBE can be accessed via smartphone, tablet, connected glasses, and computer. Also, it is now optimised for smartphone-to-smartphone communications.​

ViiBE video assistance contact interfaces
ViiBE Call

Collaboration

The real-time projection of the expert’s mouse onto the caller’s interface offers a dynamic collaboration and an increase of clarity of explanations.​​ Both users can pinpoint in the dynamic environment through AR capabilities.

Easily co-browse through your buyer’s customer journey or through support issues with screen-sharing coupled with our augmented reality technologies.

Add arrows, shapes, or annotations of any sorts to any document or picture that is shared during the call. Easily specify instructions, additional information, or add reminders for Knowledge Management purposes.

Knowledge Management

In one click, the expert can take and share high-quality pictures – whatever the state of the connectivity. The interlocutors can then use the annotation tool to draw on them live.​​

The expert can share any type of document or transfer files (PDF, images, pictures, mp4, etc.) onto which the interlocutors can collaborate simultaneously and that will be stored in the archives.

All ViiBE calls, as well as all the information that was exchanged during the call (documents, messages, timeline, etc.), are archived and available directly in the relevant Dynamics 365 ticket.

Filter, extract and analyze all the data generated from your video calls. Leverage your quantitative knowledge to optimize your internal KPIs.

Infor ViiBE

One click
installation

In just a few minutes, empower your Infor CRM with video calls, screen sharing and various other features.

Launch video from Dynamics

Share a link to a digital call from inside Infor in just one click. Access all ViiBE features and the call history without leaving Infor.

Improve support and sales

Escalate to a video call when messaging is insufficient. Calls are 100% free for your customers, worldwide.

Features to
boost CX

Enhance video calls with screen sharing, live pictures and annotations, no equipment needed. Access call recording and files from Infor.

Built for easy use

One-minute integrations

Integrate ViiBE into your Ticketing Solution, CRM, or Asset Management Software.

Simple management

Easily create users, expertises, call centers. Access dashboards and KPIs autonomously.

Easy onboarding

Intuitive features, self-onboarding, and the ViiBE Academy to reduce onboarding time.

Infor ViiBE

Get the ViiBE in your Infor for free!

The solutions to your problems

ViiBE for sales

Increase sales and improve customer experience by integrating visual support into your website.

Virtual call center

Reduce downtime by reshaping the way field operators reach out to the right experts in real-time.

Ticketing solution

Generate, organize, store, and search data in tickets – standalone or integrated into your tech ecosystem.

Expertise call routing

Reduce downtime by reshaping the way field operators reach out to the right experts in real-time.

ViiBE report

Help technicians capture on-site information in an instant with autonomous report creation.

Knowledge management

Create a corporate knowledge base and reduce ramp-up times without the need for a dedicated service.

Integrate with your favorite tools

Zendesk

Zendesk

SAP

SAP

Salesforce

Salesforce

Infor ViiBE

Infor

Microsoft Dynamics

Microsoft Dynamics

IBM Maximo

IBM Maximo

Outlook email

Outlook
Email

offices