ViiBE Video Report

Help technicians capture on-site information in an instant with autonomous report creation.

ViiBE Video Report

ViiBE Report customers

from your experts

outbound

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from your customers

inbound

ViiBE Video Report in your favorite Integrations

Equip technicians, empower experts

Capture issues in real-time

Technicians capture the real-time details of an incident inside a ticket with more accurate and complete information.

 

Reports can be created at any time of day, whenever a new issue arises.

Capture issues when they occur
Assign reports to experts

Add any expert to the report

Share or assign the report to any expert, internal or external.

 

All relevant parties to the issue are sent the ticket information to follow up on the incident and provide help to resolve it.

Create reports in low connectivity environments

Technicians don’t always have the best connectivity on-site.

 

Allow on-site technicians to accurately and immediately report incidents regardless of any potential internet connectivity issues.

Low connectivity reports
ViiBE in Teams

Send ViiBE Report to Microsoft Teams

Use Microsoft Teams conversation channel to send the report to an expert without changing your usage habits

Built for easy use

One-minute integrations

Integrate ViiBE into your Ticketing Solution, CRM, or Asset Management Software.

Simple management

Easily create users, expertises, call centers. Access dashboards and KPIs autonomously.

Easy onboarding

Intuitive features, self-onboarding, and the ViiBE Academy to reduce onboarding time.

Frequently asked questions

A virtual call center is like a typical contact center, except the call center agents can work remotely, even working from home and working from various time zones. Agents can make their calls via a virtual call center software, which allows companies to continue to track call center KPIs by agent or by call center despite not being on-site.

1. Decide on the purpose of your call center

 

Will you create an inbound call center or an outbound call center? This is important to decide before you hire and structure your teams. You should also note the difference between call centers and contact centers.

 

2. Hire a team of call center agents

 

With a virtual call center, the agents can be located anywhere in the world. This allows you to focus on finding the best people for the job without being limited to geography.

 

3. Equip your agents with the necessary equipment 

 

The support agents need a certain set of hardware to perform their tasks. Make sure that they have tools like headsets, laptops, and any knowledge management platforms necessary to provide a level of assistance that will create satisfied customers.

 

4. Select a virtual call center software

 

To facilitate easy access for employees, companies can use a cloud-based software that allows the team to work from anywhere in the world simply with an internet connection. 

 

5. Track your contact center KPIs 

 

An important element to consider when picking which software to use is to find one that will provide multiple levels of KPI tracking. It is important for call center managers to have visibility over the performance metrics of individual agents, teams, and the call center as a whole.

 

Once these elements are implemented, call center agents can be hired from anywhere to provide customer service.

Ready to implement visual support?

Our team is  ready to provide you with a full demo of our solution.

The solutions to your problems

ViiBE for sales

Increase sales and improve customer experience by integrating visual support into your website.

Virtual call center

Reduce downtime by reshaping the way field operators reach out to the right experts in real-time.

Ticketing solution

Generate, organize, store, and search data in tickets – standalone or integrated into your tech ecosystem.

Expertise call routing

Reduce downtime by reshaping the way field operators reach out to the right experts in real-time.

ViiBE report

Help technicians capture on-site information in an instant with autonomous report creation.

Knowledge management

Create a corporate knowledge base and reduce ramp-up times without the need for a dedicated service.

Integrate with your favorite tools

Zendesk

Zendesk

SAP

SAP

Salesforce

Salesforce

Infor ViiBE

Infor

Microsoft Dynamics

Microsoft Dynamics

IBM Maximo

IBM Maximo

Outlook email

Outlook
Email

offices