Product and Features

Empower agents, technicians, and experts with collaborative features.

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3 easy steps

1

Diagnose

A person encounters an incident that requires immediate assistance and classically calls the appropriate help-desk support service​.​​

2

Assist

Via his or her ViiBE platform, the call center agent or technical support engineer sends a link by SMS or email to the person in need.​

3

Collaborate

Click on the web link and instantly enter a ViiBE call.
The agent can then use various call functionalities to provide assistance.

Features for collaboration

Mouse

Dynamic collaboration and clear explanations with real-time projection of the expert’s mouse onto the caller’s interface

Video

Gain an immersive view of the incident using the caller’s front or the back camera.

Pictures

In one click, take and share high-quality pictures, regardless of the quality of the connection.

ViiBE video assistance interfaces

Have any questions?

Document sharing

Share any type of document onto which all the interlocutors can collaborate simultaneously​

 

Annotations

Annotate pictures, images, or documents with arrows or shapes to facilitate communication.

Screen sharing

Screen share to give instructions or read documentation.

Available for all users.

Accessible and secure for all users

Accessibility

Access ViiBE via smartphone, tablet, or computer. Interfaces are now optimised for smartphone to smartphone communications.​

Security

Data transfer encrypted in TLS, the latest generation security protocol. Guarantee the integrity of your personal and professional data.​

 

Availability

99.9% uptime guaranteed for all clients. Access your data anytime, anywhere.

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Have any questions?

The solutions to your problems

ViiBE for sales

Increase sales and improve customer experience by integrating visual support into your website.

Virtual call center

Reduce downtime by reshaping the way field operators reach out to the right experts in real-time.

Ticketing solution

Generate, organize, store, and search data in tickets – standalone or integrated into your tech ecosystem.

Expertise call routing

Reduce downtime by reshaping the way field operators reach out to the right experts in real-time.

ViiBE report

Help technicians capture on-site information in an instant with autonomous report creation.

Knowledge management

Create a corporate knowledge base and reduce ramp-up times without the need for a dedicated service.

Built for easy use

One-minute integrations

Integrate ViiBE into your Ticketing Solution, CRM, or Asset Management Software.

Simple management

Easily create users, expertises, call centers. Access dashboards and KPIs autonomously.

Easy onboarding

Intuitive features, self-onboarding, and the ViiBE Academy to reduce onboarding time.

Ready to implement visual support?

Our team is  ready to provide you with a full demo of our solution.

Integrate with your favorite tools

Zendesk

Zendesk

SAP

SAP

Salesforce

Salesforce

Infor ViiBE

Infor

Microsoft Dynamics

Microsoft Dynamics

IBM Maximo

IBM Maximo

Outlook email

Outlook
Email

offices