Visual support,
in only one click,
without download,
and in ​
Zendesk Dynamics Salesforce IBM Maximo your CRM

Add visual support to your favourite CRM.

14 days free trial, no credit card required.

Trusted by industry leaders

Add visual support in minutes

1

Create in seconds

Create your ViiBE account in just a few steps. No special equipment needed, all features, free customer support, and no billing for the first 14 days.

2

Easily integrate

Integrate ViiBE into your CRM, Ticketing Solution, Field Service Management Solution or other proprietary tools in a matter of minutes.

3

Add teams to ViiBE

Easily create new users, expertises, call centers, and billing centers to fit your operational needs. No need for an IT consultant, whatever the solution.

4

Increase productivity

Gain visibility into your teams’ activities: NPS, First Call Resolution, number of expert displacements avoided and remote diagnostics through video.

What they say about us

Total
Total Industrial Mobility Manager

ViiBE is deployed to connect teams of on-shore-based experts in control centers and engineers facing technical incidents on offshore platforms.

SBM Offshore
SBM Offshore Business Engineer, GBS

ViiBE brings a certain number of functional and technical assets whether it’s the management of call groups by expertise or video flow optimisation. It’s used by Total in comparable contexts and by Air France for the maintenance of aircraft during stopovers. We advocate for ViiBE by proposing it to customers.

Airfrance KLM
Air France Innovation Manager

ViiBE’s cross-device support allows us to respond to emergencies in a timely manner, whether in front of the PC or on the go. We are also impressed by the statistics feature, which enables continuous optimization of manpower allocation and process design.

Decathlon
Decathlon After-Sales Director

[ViiBE for Zendesk] allows us to contact customers [and] diagnose problems in real-time via visual support. Currently, the feedback from customers and technicians encouraging as the customer receives individualised treatment and the technician’s work is made easier.

Allianz Partners
Allianz Partners Sales Director

We launched our Visiotech service in 2019 with the start-up ViiBE. Our ability to help someone on the side of the road, thanks to a cell phone, reduces our carbon impact because we don’t need to send a tow truck.

Real-time features for remote collaboration

Video

Gain an immersive view of the incident using the caller’s front or the back camera.

Annotations

Annotate pictures, images, or documents with arrows or shapes to facilitate communication.

Pictures

In one click, take and share high-quality pictures, regardless of the quality of the connection.

NEW

ViiBE Video Report from your Customers

Now customers or technicians can share with your team a ViiBE Video Report of their problem from three different sources

ViiBE Video Report for your customers

ViiBE Video Report from your Customers
In your Favorite Integrations

Transform the way agents connect and diagnose

Call routing to groups of expertises
Expertise call routing

Call the right expert

Reduce downtime by reshaping the way field operators reach out to the right experts in real-time.

interface viibe call 01 min
Ticketing solution

Enrich tickets with video

Generate, organize, store, and search data in tickets – standalone or integrated into your tech ecosystem.

Integrate with your favorite tools

Zendesk

Zendesk

SAP

SAP

Salesforce

Salesforce

Infor ViiBE

Infor

Microsoft Dynamics

Microsoft Dynamics

IBM Maximo

IBM Maximo

Outlook email

Outlook
Email

Solutions for every use case

ViiBE reports

Equip technicians,
empower experts

1

Create

Create a new report from Outlook or ViiBE whenever a new issue appears.

3

Assign

Add any expert to the report, internal or external. All parties receive the ticket.

2

Capture

Take pictures and videos, real-time, even in low connectivity enrivonments.

4

Troubleshoot

Diagnose using the captured data and store interactions.

ViiBE reports

Equip technicians, empower experts

1

Create

Create a new report from Outlook or ViiBE whenever a new issue appears.

2

Capture

Take pictures and videos, real-time, even in low connectivity enrivonments.

3

Assign

Add any expert to the report, internal or external. All parties receive the ticket.

4

Troubleshoot

Diagnose using the captured data and store interactions.

ViiBE for sales

Facilitate pre-sales, improve customer experience

Increase sales productivity and improve customer experience by integrating visual support into your website.

Built for easy use

One-minute integrations

Integrate ViiBE into your Ticketing Solution, CRM, or Asset Management Software.

Simple management

Easily create users, expertises, call centers. Access dashboards and KPIs autonomously.

Easy onboarding

Intuitive features, self-onboarding, and the ViiBE Academy to reduce onboarding time.

Frequently asked questions

ViiBE is an enterprise-grade visual support solution that helps industry leaders improve their customer service and reduce expert displacements to the field. We use WebRTC technology, augmented reality and deep-search technology to empower agents and technicians.

 

Using a combination of smart call routing, virtual call centers, co-browsing, and knowledge management, reduce costs and improve customer experience.

ViiBE is a no-download, visual support solution, easily integrated into your ticketing solution, CRM, or asset management software.

 

In one click, share a link to a video call to internal or external users and gain access to a wide variety of collaborative solutions to help with remote troubleshooting, inspections and audits, customer support, and pre-sales.

Remote visual support is a new technology, revolutionizing technical troubleshooting, customer service, and customer support thanks to features such as live video support and augmented reality.

 

Using these features, the support agent can see exactly what the customer sees during the call, making it easier to understand the issue the customer is faced with, determine its root cause, and find a solution as quickly as possible. No time is wasted on asking questions, and no pressure is put on the customer or technician to fix the issue on their own.

 

With remote visual support, the support team can provide the customer or technician with real-time advice and more intuitive expertise while improving the company’s customer service and reducing costs.

A virtual call center works largely the same as a call center where agents are physically present. The main difference is that agents are not all located in the same place, but rather could be spread out around the world. Once agents have access to a remote call center platform and ticketing system, they can continue to make calls and provide customer support regardless of their locations. This allows for increased employee flexibility and has been found to reduce employee turnover.

Ready to implement visual support?

Our team is  ready to provide you with a full demo of our solution.

Try ViiBE for your team

14 day free trial | No credit card needed

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